Return Policy

RETURN POLICY – COINS, BARS, BULLION

We guarantee your satisfaction at Ulanix® and provide all our customers with a refund, return and/or exchange policy on everything we currently sell. This right is limited to three (3) days from the date on which the customer receives their items. Returned items must be in their original packaging. On returning bullion related items, the customer may (at Ulanix's discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Ulanix. We want our customers to be pleased with their purchases. If for any reason you have a problem with purchased item, please feel free to contact us to discuss the problem. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.

All returns must be done with Return Authorization Number, please contact our Customer Service to obtain NA number. At that time, if any market loss to Ulanix® has occurred, it will be calculated and you may (at Ulanix's discretion) be required to pay for any market loss on your returns. If applicable, you may elect to pay the market loss by credit card or, we will invoice you and you will have thirty days to pay the market loss in full. No future orders may be permitted until that amount is paid in full. Any market gain on returns shall remain the property of Ulanix®.